Polityka zwrotu kosztów

Returns & Refund Policy
Last Updated: October 12, 2026

At jifaw.shop, we are dedicated to providing premium products and reliable service. If you are not entirely satisfied with your purchase, you may request a return or refund according to the terms outlined below.

  1. General Overview & Core Parameters
    You may submit a return or refund request within 14 calendar days from the date your order is delivered.

  • Delivery Scope: We proudly ship to Poland and other supported destination countries.

  • Order Processing Time: Orders are processed within 1–3 business days.

  • Shipping Transit Time: Delivery typically takes 7–15 business days.

  • Payment Method: We operate strictly via Cash on Delivery (COD). No online advance payment is required; simply inspect your parcel upon arrival and hand the exact cash sum directly to the delivery courier. Package rejections or returns incur no additional hidden fees or transaction surcharges.

Please contact our Customer Support team before sending any items back.

  1. How to Request a Return
    To initiate a return within the 14-day post-delivery window, please email our support team at 738122344ahmed@gmail.com with the following information:

  • Full Name

  • Order Number

  • Product Name

  • Shipping Address

  • Phone Number

  • Email Address

  • Reason for return

After reviewing your request, our team will provide:

  • Official return authorization

  • Designated warehouse return address

  • Detailed return instructions

⚠️ Important Note: Please do not send back products without prior approval, as unauthorized packages may be refused or delayed.

  1. Return Conditions
    To qualify for a refund, returned items must satisfy these requirements:

  • Unused, unworn, and in pristine original condition;

  • Packed securely in original retail packaging;

  • Complete with all accessories, manuals, and tags;

  • Free from any signs of misuse, alteration, or damage.

We advise using a trackable shipping service. Customers remain responsible for returned items until they safely arrive at our return facility.

  1. Refunds for COD Orders
    Once we receive and inspect your returned merchandise, we will notify you of the outcome:

  • Approved refunds will be processed promptly.

  • Because all purchases are completed via Cash on Delivery (COD), approved refunds will be issued securely via direct bank transfer arranged by our Customer Support team.

  • Processing times may vary depending on your banking institution.

  1. Damaged, Defective, or Incorrect Items
    If you receive an item that is damaged, defective, or incorrect, please notify us within 14 days of delivery and provide:

  • Order Number

  • Product Name

  • Description of the issue

  • Clear photos or videos showing the defect and original packaging

Once verified, we will dispatch a replacement at no extra cost or issue a full refund, and cover reasonable return shipping expenses.

  1. Personal Reasons & Change of Mind
    If you wish to return a product because you changed your mind or ordered the wrong item, you may request a return within the 14-day window provided the product remains unused and in resalable condition with intact packaging. 

  2. Non-Returnable Scenarios
    Returns cannot be accepted if:

  • More than 14 days have passed since delivery;

  • The product has been used, washed, altered, or damaged;

  • Original packaging or tags are missing.

Note: Nothing in this policy restricts your statutory consumer rights under applicable laws.

  1. Exchanges & Order Cancellations

  • Exchanges: We do not currently support direct product swaps. Please return your original item and place a new order on our website.

  • Order Cancellations: Orders are processed within 1–3 business days. Once dispatched, orders cannot be canceled or modified, but you may request a return after delivery.

  1. Contact Us
    For questions regarding returns, refunds, or delivery, please reach out to us:

  • Store Name: jifaw.shop

  • Support Email: 738122344ahmed@gmail.com

  • Supported Destinations: Poland and other supported countries

  • Order Processing: 1–3 business days

  • Shipping Transit: 7–15 business days

  • Payment Terms: Cash on Delivery (COD) only (no online payment required, inspect and pay cash to courier, zero hidden fees for rejections/returns)

  • Return Window: 14 calendar days from delivery